Basfirinci, C. And Mitra, A. 2015. A cross cultural investigation of airlines service quality through integration of Servqual and the Kano model. JOURNAL OF AIR TRANSPORT MANAGEMENT , vol.42 , 239-248.

Basfirinci, C., & Mitra, A., (2015). A cross cultural investigation of airlines service quality through integration of Servqual and the Kano model. JOURNAL OF AIR TRANSPORT MANAGEMENT , vol.42, 239-248.

Basfirinci, ÇİĞDEM, And Amitava Mitra. "A cross cultural investigation of airlines service quality through integration of Servqual and the Kano model," JOURNAL OF AIR TRANSPORT MANAGEMENT , vol.42, 239-248, 2015

Basfirinci, ÇİĞDEM Ş. And Mitra, Amitava. "A cross cultural investigation of airlines service quality through integration of Servqual and the Kano model." JOURNAL OF AIR TRANSPORT MANAGEMENT , vol.42, pp.239-248, 2015

Basfirinci, C. And Mitra, A. (2015) . "A cross cultural investigation of airlines service quality through integration of Servqual and the Kano model." JOURNAL OF AIR TRANSPORT MANAGEMENT , vol.42, pp.239-248.

@article{article, author={ÇİĞDEM ŞAHİN BAŞFIRINCI And author={Amitava Mitra}, title={A cross cultural investigation of airlines service quality through integration of Servqual and the Kano model}, journal={JOURNAL OF AIR TRANSPORT MANAGEMENT}, year=2015, pages={239-248} }