ER, B. Et Al. 2007. The Effects of Failure Recovery Strategies on Customer Behaviours Via Complainants. Banks and Banks Systems , vol.2, no.3 , 173-198.

ER, B., KURTARAN, A., & CENGİZ, E., (2007). The Effects of Failure Recovery Strategies on Customer Behaviours Via Complainants. Banks and Banks Systems , vol.2, no.3, 173-198.

ER, BÜNYAMİN, AHMET KURTARAN, And Ekrem CENGİZ. "The Effects of Failure Recovery Strategies on Customer Behaviours Via Complainants," Banks and Banks Systems , vol.2, no.3, 173-198, 2007

ER, BÜNYAMİN Et Al. "The Effects of Failure Recovery Strategies on Customer Behaviours Via Complainants." Banks and Banks Systems , vol.2, no.3, pp.173-198, 2007

ER, B. KURTARAN, A. And CENGİZ, E. (2007) . "The Effects of Failure Recovery Strategies on Customer Behaviours Via Complainants." Banks and Banks Systems , vol.2, no.3, pp.173-198.

@article{article, author={BÜNYAMİN ER Et Al. }, title={The Effects of Failure Recovery Strategies on Customer Behaviours Via Complainants}, journal={Banks and Banks Systems}, year=2007, pages={173-198} }