Ozyilmaz, A. And Berg, D. 2009. The role of information technology in service innovation in the two different quadrants of the service-process matrix. International Journal of Services, Technology and Management , vol.11 , 247-271.

Ozyilmaz, A., & Berg, D., (2009). The role of information technology in service innovation in the two different quadrants of the service-process matrix. International Journal of Services, Technology and Management , vol.11, 247-271.

Ozyilmaz, ADNAN, And Daniel Berg. "The role of information technology in service innovation in the two different quadrants of the service-process matrix," International Journal of Services, Technology and Management , vol.11, 247-271, 2009

Ozyilmaz, ADNAN And Berg, Daniel. "The role of information technology in service innovation in the two different quadrants of the service-process matrix." International Journal of Services, Technology and Management , vol.11, pp.247-271, 2009

Ozyilmaz, A. And Berg, D. (2009) . "The role of information technology in service innovation in the two different quadrants of the service-process matrix." International Journal of Services, Technology and Management , vol.11, pp.247-271.

@article{article, author={ADNAN ÖZYILMAZ And author={Daniel Berg}, title={The role of information technology in service innovation in the two different quadrants of the service-process matrix}, journal={International Journal of Services, Technology and Management}, year=2009, pages={247-271} }