Patient (customer) expectations in hospitals

BOSTAN S., Acuner T. , Yilmaz G.

HEALTH POLICY, vol.82, no.1, pp.62-70, 2007 (Journal Indexed in SCI) identifier identifier identifier

  • Publication Type: Article / Article
  • Volume: 82 Issue: 1
  • Publication Date: 2007
  • Doi Number: 10.1016/j.healthpol.2006.08.005
  • Title of Journal : HEALTH POLICY
  • Page Numbers: pp.62-70


The expectations of patient are one of the determining factors of healthcare service. The purpose of this study is to measure the Patients' Expectations, based on Patient's Rights.