Patient (customer) expectations in hospitals.

Bostan S., Acuner T., Yilmaz G.

Health policy (Amsterdam, Netherlands), vol.82, no.1, pp.62-70, 2007 (SCI-Expanded, SSCI, Scopus)

  • Publication Type: Article / Article
  • Volume: 82 Issue: 1
  • Publication Date: 2007
  • Doi Number: 10.1016/j.healthpol.2006.08.005
  • Journal Name: Health policy (Amsterdam, Netherlands)
  • Journal Indexes: Science Citation Index Expanded (SCI-EXPANDED), Social Sciences Citation Index (SSCI), Scopus
  • Page Numbers: pp.62-70
  • Keywords: patient expectation, patient rights, patient satisfaction, health care management
  • Karadeniz Technical University Affiliated: Yes

Abstract

The expectations of patient are one of the determining factors of healthcare service. The purpose of this study is to measure the Patients' Expectations, based on Patient's Rights.