Patient (customer) expectations in hospitals.

Bostan S., Acuner T., Yilmaz G.

Health policy (Amsterdam, Netherlands), cilt.82, sa.1, ss.62-70, 2007 (SCI-Expanded, SSCI, Scopus)

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 82 Sayı: 1
  • Basım Tarihi: 2007
  • Doi Numarası: 10.1016/j.healthpol.2006.08.005
  • Dergi Adı: Health policy (Amsterdam, Netherlands)
  • Derginin Tarandığı İndeksler: Science Citation Index Expanded (SCI-EXPANDED), Social Sciences Citation Index (SSCI), Scopus
  • Sayfa Sayıları: ss.62-70
  • Anahtar Kelimeler: patient expectation, patient rights, patient satisfaction, health care management
  • Karadeniz Teknik Üniversitesi Adresli: Evet

Özet

The expectations of patient are one of the determining factors of healthcare service. The purpose of this study is to measure the Patients' Expectations, based on Patient's Rights.