SCIENTIA IRANICA, cilt.29, sa.4, ss.2069-2083, 2022 (SCI-Expanded)
Determining the most important criteria to evaluate the performance of a Humanitarian Relief Supply Chain (HRSC) is aimed in this study. For this purpose, the Supply Chain Operations Reference (SCOR) model was adapted in the HRSC. A trapezoidal Type-2 Fuzzy Analytic Hierarchy Process (T2F-AHP) methodology was developed to evaluate the criteria influencing the performance of the HRSC as well as the performance of different Non-Governmental Organizations (NGOs) operating in Turkey as a real case study. Results of this methodology can be used by both governmental and NGOs to improve their HRSC strategies. The results underwent a sensitivity analysis to identify the feasibility and applicability of the proposed methodology. (C) 2022 Sharif University of Technology. All rights reserved.