BENCHMARKING-AN INTERNATIONAL JOURNAL, vol.22, no.5, pp.839-856, 2015 (ESCI)
Article / Article
BENCHMARKING-AN INTERNATIONAL JOURNAL
Emerging Sources Citation Index (ESCI), Scopus
Performance measurement, Data envelopment analysis, DEA, TELECOMMUNICATIONS, PRODUCTIVITY, COMPANIES, OPERATORS
Karadeniz Technical University Affiliated:
Purpose - In an effort to help policy makers develop competitive postal service strategies, the purpose of this paper is to evaluate the comparative operating efficiencies of postal services across the Organization for Economic Cooperation and Development (OECD) nations and then identify room for service improvement.