Dentist-patient communication on dental anxiety using the social media: A randomized controlled trial

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Sivrikaya E. C., Yılmaz O., Sivrikaya P.

SCANDINAVIAN JOURNAL OF PSYCHOLOGY, vol.62, no.6, pp.780-786, 2021 (SSCI) identifier identifier identifier

  • Publication Type: Article / Article
  • Volume: 62 Issue: 6
  • Publication Date: 2021
  • Doi Number: 10.1111/sjop.12769
  • Journal Indexes: Social Sciences Citation Index (SSCI), Scopus, Academic Search Premier, Periodicals Index Online, CINAHL, Educational research abstracts (ERA), EMBASE, MEDLINE, MLA - Modern Language Association Database, Psycinfo
  • Page Numbers: pp.780-786
  • Keywords: Communication, dental anxiety, impacted teeth, Instagram, social media, FEAR, EXTRACTION, VALIDITY, ADULTS, SCALE
  • Karadeniz Technical University Affiliated: Yes


The purpose of the present study was to assess the effects of dentist-patient communication via social media on dental anxiety and to determine the appropriate timing of such communications. In this randomized, double-blinded and controlled trial, we used Instagram's quick replies system to answer patients' questions to alleviate dental anxiety for patients undergoing impacted teeth extraction under local anesthesia. Patients were assigned randomly into four groups according to the timing of such communications: only after (group 1, n = 36), only before (group 2, n = 35), before and after the operation (group 3, n = 36), and a control group who received no communication on social media (group 4, n = 36). Dental anxiety was evaluated one week before (pre-op) and after the operation (post-op) using recognized assessment scales -the Spielberger's State-Trait Anxiety Inventory, Modified Dental Anxiety Scale (MDAS), and Visual Analogue Scale (VAS). The results showed that the post-op values of group 4 had higher anxiety scores than the groups 2 and 3 according to VAS (p < 0.05). Within the groups, the anxiety levels showed a decreasing trend after surgery according to MDAS and VAS scores (p < 0.05). The results of this study suggest that communication with patients before the operation is sufficient to reduce their dental anxiety.