An Application of Integrating Servqual and Kano’s Model Into QFD For Logistics Services: A Case Study From Turkey

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Baki B., Şahin Başfırıncı Ç., Çilingir Z., Ar İ. M.

ASIA PACIFIC JOURNAL OF MARKETING AND LOGISTICS, vol.21, no.1, pp.106-126, 2009 (SSCI, Scopus)

• Publication Type: Article / Article
• Volume: 21 Issue: 1
• Publication Date: 2009
• Doi Number: 10.1108/13555850910926272
• Journal Name: ASIA PACIFIC JOURNAL OF MARKETING AND LOGISTICS
• Journal Indexes: Social Sciences Citation Index (SSCI), Scopus, ABI/INFORM, INSPEC
• Page Numbers: pp.106-126
• Karadeniz Technical University Affiliated: Yes