The Effects of Failure Recovery Strategies on Customer Behaviours Via Complainants Perceptions of Justice Dimensions in Banks

CENGİZ E., ER B., KURTARAN A.

Bank and Bank Systems, vol.3, no.2, pp.174-188, 2007 (Scopus)

  • Publication Type: Article / Article
  • Volume: 3 Issue: 2
  • Publication Date: 2007
  • Journal Name: Bank and Bank Systems
  • Journal Indexes: Scopus
  • Page Numbers: pp.174-188
  • Karadeniz Technical University Affiliated: Yes