The role of information technology in service innovation in the two different quadrants of the service-process matrix

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Ozyilmaz A., Berg D.

International Journal of Services, Technology and Management, vol.11, pp.247-271, 2009 (SCI-Expanded)

• Publication Type: Article / Article
• Volume: 11
• Publication Date: 2009
• Doi Number: 10.1504/ijstm.2009.024092
• Journal Name: International Journal of Services, Technology and Management
• Journal Indexes: Science Citation Index Expanded (SCI-EXPANDED), Scopus
• Page Numbers: pp.247-271
• Karadeniz Technical University Affiliated: No