The role of information technology in service innovation in the two different quadrants of the service-process matrix


Ozyilmaz A. , Berg D.

International Journal of Services, Technology and Management, vol.11, pp.247-271, 2009 (Journal Indexed in SCI Expanded) identifier

  • Publication Type: Article / Article
  • Volume: 11
  • Publication Date: 2009
  • Doi Number: 10.1504/ijstm.2009.024092
  • Title of Journal : International Journal of Services, Technology and Management
  • Page Numbers: pp.247-271